|The Thompson Companies Pledge
Our customers are our partners. We will conscientiously work to help them achieve the highest quality in their products and the highest efficiency in manufacturing.
We maintain only the highest standards of excellence in both the quality of our product and service to our customers.
No customer request is unreasonable.
In all our relations with customers and vendors, we observe the highest standard of ethics.
We strategically locate our processing and warehousing facilities to provide fast turnaround and reliable delivery.
Our pricing policy is to always be competitive for comparable quality and service.
We engage in continuous research and development directed at improving our quality and our manufacturing methods.
Where advantageous to our customers, we will provide not only strip steel, but net shape, or near net shape parts involving secondary operations.
We welcome feedback from our customers and will respond quickly to all comments.
Our employees are a major part of our success; we strive to maintain the goodwill that fosters their positive attitude toward our customers.